Terms and conditions

  1. Please read these Terms & Conditions carefully before using our website or placing an order. By accessing this website and purchasing from us, you agree to the terms outlined below.

    Product Information & Availability

    Tas Turning Supplies (TTS) makes every effort to ensure the information on this website is accurate and up to date. However, errors, omissions, or changes may occasionally occur. TTS reserves the right to correct any errors and update information at any time without prior notice.

    While we aim to keep all listed items in stock, there may be occasions when:

    • An item in your order is temporarily unavailable, or

    • An item becomes unavailable after your order has been placed.

    If part of your order is unavailable, we may ship the available items first and supply the remaining items later when possible.

    If we are unable to supply a product at all, we will notify you as soon as possible and arrange an appropriate solution, such as a refund or alternative product.

    Order Acceptance

    Tas Turning Supplies (TTS) reserves the right to refuse or cancel any order at its discretion. This may occur in situations such as incorrect pricing, suspected fraud, or product unavailability.

    Website Use & Disclaimer

    To the maximum extent permitted by law, including the Australian Consumer Law, TTS does not guarantee that the information on this website is completely free from errors.

    TTS is not liable for any loss or damage arising from the use of this website except where required by law.

    Where liability cannot be excluded under Australian Consumer Law, TTS’s liability is limited to one of the following remedies at its discretion:

    • Replacement of the goods

    • Repair of the goods

    • Supplying equivalent goods

    • Payment of the cost of replacing or repairing the goods

    Payment Security

    When you place an order, your payment details are processed through a secure payment system.

    Tas Turning Supplies (TTS) does not store or have access to your credit card details. Payment processing is handled securely by authorised payment providers.

    Access to order information is restricted to authorised staff only.

    Dispatch & Delivery

    TTS aims to dispatch orders within 1–2 business days of receiving payment.

    Orders may occasionally be shipped in multiple parcels depending on product availability.

    If there is an unexpected delay with your order, we will contact you as soon as possible using the details provided.

    Incorrect Details

    It is the customer’s responsibility to ensure all payment and delivery information is accurate at the time of ordering.

    If incorrect payment or delivery details are provided, TTS will make reasonable efforts to contact you using the information supplied. However, TTS cannot be responsible for delays or failed deliveries resulting from incorrect information.

    Orders may also be delayed if payment details are incorrect or payment authorisation is declined.

    Consumer Guarantees & Returns

    Products sold by Tas Turning Supplies (TTS) come with guarantees that cannot be excluded under the Australian Consumer Law.

    You may be entitled to a repair, replacement or refund if a product:

    • Is faulty

    • Is incorrectly described

    • Does not match a sample shown

    • Is not of acceptable quality

    • Does not perform as expected

    If a product is unsafe, cannot be repaired within a reasonable time, or has a major fault, you may choose a replacement or refund.

    Refunds will be issued using the original payment method.

    To request a return, please contact us and return the item within 30 days of purchase, including:

    • Your name

    • Order confirmation number

    • The reason for the return

    Governing Law

    These Terms & Conditions are governed by the laws of New South Wales, Australia.

    By using this website, you agree that any disputes will be handled by the courts of New South Wales or the Federal Court of Australia.

    Third-Party Websites

    This website may contain links to external websites operated by third parties.

    Tas Turning Supplies (TTS) does not control or endorse these websites and is not responsible for their content, policies, or practices.